Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

For any questions regarding data protection or to exercise your rights, please contact us at privacy@snap-sell.app.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address - for account access and communications
• Name - to personalize your experience
• Phone number (optional) - for account recovery and notifications
• Profile photo (optional) - displayed on your seller profile

2.2 Content You Provide

When using our services, we process:

• Product photos - images you upload for enhancement and listings
• Listing information - titles, descriptions, prices, and categories
• Messages - communications with buyers through our platform
• Shipping addresses - for order fulfillment

2.3 Payment Information

We process payment-related data through our payment processor (Stripe):

• Token purchase transactions
• Seller payout information (bank account details stored by Stripe)
• Transaction history and receipts

Note: We do not store your full credit card numbers. This data is handled directly by Stripe.

2.4 Automatically Collected Information

When you use our app and website, we collect:

• Device information - device type, operating system, app version
• Usage data - features used, actions taken, session duration
• Log data - IP address, access times, error logs
• Location data - country/city (approximate, for regional features)

2.5 Connected Platform Data

When you connect external marketplaces (eBay, Allegro), we receive limited data as authorized by you, including listing status and sales information. We do not receive your login credentials for these platforms.

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the GDPR:

4. How We Use Your Information

4.1 Providing Our Services

• Creating and managing your account
• Processing your photos with AI enhancement
• Creating and managing your listings
• Processing token purchases and payments
• Facilitating communication between buyers and sellers

4.2 Improving Our Services

• Analyzing usage patterns to improve features
• Training and improving our AI models (using anonymized data)
• Developing new features based on user needs
• Fixing bugs and technical issues

4.3 Communications

• Sending transactional emails (order confirmations, receipts)
• Notifying you of messages from buyers
• Providing customer support
• Sending marketing communications (only with your consent)

4.4 Safety and Security

• Preventing fraud and abuse
• Enforcing our Terms of Service
• Protecting users and the platform

5. AI Processing of Your Photos

When you use our AI features, your photos are processed as follows:

6. Data Retention

We retain your personal data only for as long as necessary:

7. Third-Party Data Processors

We share your data with trusted service providers who help us operate SnapSell AI:

8. International Data Transfers

Some data may be processed outside the European Economic Area (EEA). We ensure appropriate safeguards are in place:

• EU-US Data Privacy Framework - for certified US providers
• Standard Contractual Clauses - EU-approved contracts
• Adequacy Decisions - for countries with adequate protection

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

10. Cookies and Tracking

We use cookies and similar technologies:

You can manage cookie preferences in your browser settings or through our cookie banner.

11. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data transmission
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure cloud infrastructure with redundancy
• Employee security training and access limitations

12. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with a supervisory authority:

You may also contact the data protection authority in your country of residence.

13. Children's Privacy

SnapSell AI is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at privacy@snap-sell.app.

14. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or in-app notification. The "Last updated" date at the top indicates when the policy was last revised. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this privacy policy or our data practices: